  {"id":2548,"date":"2015-10-29T15:24:41","date_gmt":"2015-10-29T22:24:41","guid":{"rendered":"http:\/\/www.wou.edu\/mail\/?page_id=2548"},"modified":"2025-07-29T09:43:13","modified_gmt":"2025-07-29T16:43:13","slug":"residential-mail-and-care-packages","status":"publish","type":"page","link":"https:\/\/wou.edu\/mail\/home\/on-campus-mail\/residential-mail-and-care-packages\/","title":{"rendered":"Residential Mail and Care Packages"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;1px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;425.4px&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;||2px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"color: #000000\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Whether you&#8217;re a loved one sending a care package, or you&#8217;re ordering something from Amazon to send to yourself, it&#8217;s very important to format and program in the correct address to avoid potential delivery delays. The following information is intended to give you some resources and pointers to simplify this process. Does following all of these guarantee that your package will never be delayed? Of course not, we live in a land of many uncertainties. This will, however, ensure that the shipment arrives in as timely a manner as possible.<br \/><\/span><\/p>\n<h2><span style=\"color: #000000\">Formatting your address\u00a0<\/span><\/h2>\n<p><span style=\"color: #000000\">Upon being accepted to and assigned a room in the Residence Halls, students will also be assigned a four digit <strong>RSC (Residential Service Center) Mailbox number<\/strong>. This number is different than your dormroom number and should be included as part of your formal school address to expidite your mail&#8217;s arrival. The address format that should be used for students living in the Residence Halls is &#8211; <\/span><\/p>\n<h3 style=\"text-align: center\"><span style=\"color: #800000\">[YOUR STUDENT&#8217;S FULL NAME]<\/span><br \/><span style=\"color: #800000\">ÀÖ²¥ÊÓÆµ<\/span><br \/><span style=\"color: #800000\">347 Monmouth Ave N, RSC Box #XXXX<\/span><br \/><span style=\"color: #800000\">Monmouth, OR 97361<\/span><\/h3>\n<p><span style=\"color: #000000\">Obviously no one is perfect and your address might be formatted incorrectly. Don&#8217;t stress about this; we will do our absolute best to get your shipment to you &#8211; it just might be a little late. If you have concerns about the location of one of your shipments, please contact us by filling out our &#8220;<a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScdkKIA7tMozvG37VV1QKSsebGvaw6Ox1K_7S1JE3JSW7_C7Q\/viewform?usp=sf_link\" target=\"_blank\" rel=\"noopener\">Where&#8217;s my Mail?<\/a>&#8221; form as completely as possible.<\/span><\/p>\n<div class=\"et-module-c5c18da3-4c9a-4dc9-8961-8c46ea19217e et_pb_column ui-sortable et-animated--vb et_pb_column_4_4 et_pb_column_0 et-first-child et-last-child et_pb_with_border\" data-address=\"0.0.0\">\n<div class=\"et_fb_element_controls_visible et-fb-dragged et-module-2c05ed95-c89c-43f1-97c1-93e41d99621d et_pb_text et_pb_module ui-sortable et_pb_text_0 et-animated--vb et_pb_text_align_left et_pb_bg_layout_light et-first-child et-last-child\" data-address=\"0.0.0.0\">\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__height et-pb-draggable-spacing__top et-pb-draggable-spacing--animated\"><\/div>\n<div class=\"et-pb-draggable-spacing__top et-pb-draggable-spacing__tooltip\"><\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__height et-pb-draggable-spacing__bottom et-pb-draggable-spacing--animated\"><\/div>\n<div class=\"et-pb-draggable-spacing__bottom et-pb-draggable-spacing__tooltip\"><\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__width et-pb-draggable-spacing__left et-pb-draggable-spacing--animated\"><\/div>\n<div class=\"et-pb-draggable-spacing__left et-pb-draggable-spacing__tooltip\"><\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__sizing et-pb-draggable-spacing__width et-pb-draggable-spacing__right et-pb-draggable-spacing--animated\"><\/div>\n<div class=\"et-pb-draggable-spacing__right et-pb-draggable-spacing__tooltip\"><\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__spacing et-pb-draggable-spacing__top et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size\">\n<div class=\"et-pb-draggable-spacing__hint\"><\/div>\n<\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing--active et-pb-draggable-spacing__spacing et-pb-draggable-spacing__bottom et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size et-pb-draggable-spacing--hovered\">\n<div class=\"et-pb-draggable-spacing__hint\"><\/div>\n<\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__spacing et-pb-draggable-spacing__right et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size\">\n<div class=\"et-pb-draggable-spacing__hint\"><\/div>\n<\/div>\n<div class=\"et-pb-draggable-spacing et-pb-draggable-spacing__spacing et-pb-draggable-spacing__left et-pb-draggable-spacing__padding et-pb-draggable-spacing--animated et-pb-draggable-spacing--no-size\">\n<div class=\"et-pb-draggable-spacing__hint\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"et-fb-mousetrap et-fb-mousetrap-pointer et-fb-mousetrap--row\">\n<div class=\"et-fb-component-settings et-fb-component-settings--row\">\n<div class=\"et-fb-button-group et-fb-button-group--elevate et-fb-button-group--success\">\n<div class=\"et-fb-button-group\">\n<div class=\"et-fb-button et-fb-button--success et_fb_move_module_handler\" data-tip=\"Move Row\">\n<div class=\"et-fb-icon et-fb-icon--move\"><\/div>\n<\/div>\n<div class=\"et-fb-icon et-fb-icon--setting\"><\/div>\n<div class=\"et-fb-icon et-fb-icon--copy\"><\/div>\n<div class=\"et-fb-icon et-fb-icon--column\"><\/div>\n<div class=\"et-fb-icon et-fb-icon--save\"><\/div>\n<div class=\"et-fb-icon et-fb-icon--delete\"><\/div>\n<div class=\"et-fb-icon et-fb-icon--close\"><\/div>\n<div class=\"et-fb-icon et-fb-icon--app-setting\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;61.4px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>How WOU Mail Works<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;326.8px&#8221; custom_margin=&#8221;|auto|-75px|auto||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/wou.edu\/mail\/files\/2015\/06\/mail-06-e1676059417484.jpg&#8221; title_text=&#8221;mail-06&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"text-decoration: underline\"><strong>USPS Paper<\/strong> <strong>Mail<\/strong><\/span><\/h2>\n<ul>\n<li>Paper mail (envelopes, periodicals, postcards) for residential students are picked up every morning and sorted by University Mail Services employees.<\/li>\n<li>Staff sorts this mail and places it into the corresponding RSC Box between 11am and 12 noon Monday &#8211; Friday.<\/li>\n<li>If you are experience problems with your assigned RSC box, check in with staff at the RSC front desk for assistance.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; min_height=&#8221;285.4px&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;|-65px||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><span style=\"text-decoration: underline\"><strong>Packages and Boxes<\/strong><\/span><\/h2>\n<ul>\n<li>Packages shipped by USPS, UPS FedEx, Amazon or DHL are delivered to University Mail Services in the Welcome Center where they are sorted and logged then delivered to the Residential Service Center for student pick up.\u00a0<\/li>\n<li>Students will receive an email from rsc@wou.edu when their package is ready for pick up.<strong><br \/><\/strong><\/li>\n<li>Please note that there will be a delay from the time the shipment arrives to campus and when it is ready for pick up! If you have any questions, please contact University Mail Services (<a href=\"mailto:mailroom@wou.edu\">mailroom@wou.edu<\/a>) or the Residential Service Center (<a href=\"mailto:rsc@wou.edu\">rsc@wou.edu<\/a>)<\/li>\n<li>If you have not received a package that you were expecting, please fill out this form as completely as possible and someone will contact you soon! <a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLScdkKIA7tMozvG37VV1QKSsebGvaw6Ox1K_7S1JE3JSW7_C7Q\/viewform?usp=sf_link\" target=\"_blank\" rel=\"noopener\">Where&#8217;s my Mail?<\/a><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/wou.edu\/mail\/files\/2020\/10\/20191003_105034-scaled-e1694725341272.jpg&#8221; title_text=&#8221;20191003_105034&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;63.2%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;What happens to mail when I leave for Spring or Winter Break?&#8221; open=&#8221;off&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>During Winter Break and Spring Break mail and packages will still be received and logged and will be here for you to collect upon your return!<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;What happens to mail when I move out?&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>When you move out, it is highly recommended that you do one last check of your RSC Box and stop by the front desk of the RSC just to make sure you have collected all of your mail. Whether it is for Summer Break or any other time during the year, Mail Services will attempt to forward your mail for up to a year after you have moved out by contacting you for next steps.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Troubleshooting Tips and FAQ&#8217;s&#8221; _builder_version=&#8221;4.21.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<h5><span style=\"text-decoration: underline\"><span style=\"color: #000000;text-decoration: underline\">Sending money, identification or gift cards to your student on campus? Why not send it with tracking? <\/span><\/span><\/h5>\n<p><span style=\"color: #000000\">All mail that is sent through UPS, FedEx, DHL or <span>USPS <\/span>with tracking is logged into an internal system that is used to notify your student of the arrival of their package or letter. This not only gives the sender a time and date of arrival, but also gives the recipient more tools in tracking any valuables that they know are on the way! <strong><em>It is strongly recommended that all items of value be insured or tracked when being sent through the mail. <\/em><\/strong>University Mail Services has no way to track mail being sent without tracking numbers.<\/span><\/p>\n<p><span style=\"color: #000000\"><\/span><\/p>\n<h5><span style=\"text-decoration: underline\"><span style=\"color: #000000;text-decoration: underline\">&#8220;I entered the address that you gave me, but it&#8217;s coming up with an error message- what do I do?&#8221;<\/span><\/span><\/h5>\n<p><span style=\"color: #000000\">Sometimes, vendors&#8217; websites can focus on the &#8220;Box&#8221; section of the RSC Box # part of the address and flag it as invalid. This is usually when the vendor mistakes the RSC Box for a PO Box (or Post Office Box), and the vendor has opted not to ship to PO Boxes. The easiest way that I&#8217;ve found around this error message is to simply remove the word &#8220;Box&#8221; from the address. As long as the address contains your student&#8217;s full name, the proper street number (347) and the number of their box, it will reach them.<\/span><\/p>\n<p><span style=\"color: #000000\"><\/span><\/p>\n<h5><span style=\"text-decoration: underline\"><span style=\"color: #000000;text-decoration: underline\">&#8220;I&#8217;ve been living in the Residence Halls for a while, but still haven&#8217;t received any mail- where is it?&#8221;<\/span><\/span><\/h5>\n<p><span style=\"color: #000000\">Sometimes it is assumed that students&#8217; mail will be delivered directly to their Residence Hall, or even their room. For your (or your students&#8217;) safety and security, access to the inside of Residence Life buildings are limited to authorized personnel, so couriers such as USPS, UPS and FedEx cannot deliver packages directly to the halls\/rooms. Parcels addressed to the students living in the Residence Halls will be delivered to a central location and then will be available pick up when the RSC is open.\u00a0<\/span><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Whether you&#8217;re a loved one sending a&#8230;<\/p>\n","protected":false},"author":443,"featured_media":0,"parent":1034,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_lmt_disableupdate":"","_lmt_disable":"","_et_pb_use_builder":"on","_et_pb_old_content":"<span style=\"color: #000000;\">Whether you're a loved one sending a care package, or you're ordering something from Amazon to send to yourself, it's very important to format and program in the correct address to avoid potential delivery delays. Below shows how to format a residence halls address correctly. Does it guarantee that your package will never be delayed? Of course not, we live in a land of many uncertainties. This will, however, ensure that the shipment arrives in as timely a manner as possible.\n<\/span>\n\n<span style=\"color: #000000;\">Upon being accepted to and assigned a room in the Residence Halls, your student will also be assigned a four digit RSC (Residential Service Center) Mailbox number. This mailbox number needs to be used on every piece of mail that is sent to your student. The address format that should be used for your student in the Residence Halls is - <\/span>\n<h3 style=\"text-align: left;\"><span style=\"color: #800000;\">[YOUR STUDENT'S FULL NAME]<\/span>\n<span style=\"color: #800000;\">ÀÖ²¥ÊÓÆµ<\/span>\n<span style=\"color: #800000;\">347 Monmouth Ave N, RSC Box #XXXX<\/span>\n<span style=\"color: #800000;\">Monmouth, OR 97361<\/span><\/h3>\n<h2><\/h2>\n<h2>Troubleshooting tips and hints for the best service possible!<\/h2>\n<h5><span style=\"color: #000000;\">Sending money, identification or gift cards to your student on campus? Why not send it with tracking? <\/span><\/h5>\n<span style=\"color: #000000;\">All mail that is sent through UPS, FedEx, DHL or <span>USPS <\/span>with tracking is logged into an internal system that is used to notify your student of the arrival of their package or letter. This not only gives the sender a time and date of arrival, but also gives the recipient more tools in tracking any valuables that they know are on the way! <strong><em>It is strongly recommended that all items of value be insured or tracked when being sent through the mail. <\/em><\/strong>University Mail Services has no way to track mail being sent without tracking numbers.<\/span>\n<h5>\"I entered the address that you gave me, but it's coming up with an error message- what do I do?\"<\/h5>\n<span style=\"color: #000000;\">Sometimes, vendors' websites can focus on the \"Box\" section of the RSC Box # part of the address and flag it as invalid. This is usually when the vendor mistakes the RSC Box for a PO Box (or Post Office Box), and the vendor has opted not to ship to PO Boxes. The easiest way that I've found around this error message is to simply remove the word \"Box\" from the address. As long as the address contains your student's full name, the proper street number (347) and the number of their box, it will reach them.<\/span>\n<h5>\"I've been living in the Residence Halls for a while, but still haven't received any mail- where is it?\"<\/h5>\n<span style=\"color: #000000;\">Sometimes it is assumed that students' mail will be delivered directly to their Residence Hall, or even their room. For your (or your students') safety and security, access to the inside of Residence Life buildings are limited to authorized personnel, so couriers such as USPS, UPS and FedEx cannot deliver packages directly to the halls\/rooms. Parcels addressed to the students living in the Residence Halls will be delivered to a central location and then will be available pick up when the RSC is open.\u00a0 <\/span>","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-2548","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/pages\/2548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/users\/443"}],"replies":[{"embeddable":true,"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/comments?post=2548"}],"version-history":[{"count":1,"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/pages\/2548\/revisions"}],"predecessor-version":[{"id":22941,"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/pages\/2548\/revisions\/22941"}],"up":[{"embeddable":true,"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/pages\/1034"}],"wp:attachment":[{"href":"https:\/\/wou.edu\/mail\/wp-json\/wp\/v2\/media?parent=2548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}