{"id":1975,"date":"2016-04-14T13:39:19","date_gmt":"2016-04-14T20:39:19","guid":{"rendered":"http:\/\/www.wou.edu\/math\/?page_id=1975"},"modified":"2020-12-02T15:07:15","modified_gmt":"2020-12-02T23:07:15","slug":"help","status":"publish","type":"page","link":"https:\/\/wou.edu\/math\/aleks\/help\/","title":{"rendered":"Help and FAQs"},"content":{"rendered":"<h3>HELP<\/h3>\n<p>If you encounter an issue when entering WOU Portal, contact the WOU Computing Services help desk.<\/p>\n<p style=\"padding-left: 30px\">Hours (Pacific Time): Monday \u2013 Friday, 8:00 am \u2013 5:00 pm<\/p>\n<p style=\"padding-left: 30px\">Voice: (503) 838-8925 | E-mail: <a href=\"mailto:ucshelpdesk@wou.edu\">ucshelpdesk@wou.edu <\/a><\/p>\n<p>If you encounter a technical issue within ALEKS, contact ALEKS Higher Education Customer Support:<\/p>\n<p style=\"padding-left: 30px\">Hours (Eastern Time):\u00a0 Sunday, 4:00 pm to 1:00 am | Monday &#8211; Thursday, 7:00 am to 1:00 am | Friday, 7:00 am to 9:00 pm<\/p>\n<p style=\"padding-left: 30px\">Voice: (714) 619-7090 | E-mail: contact <a href=\"http:\/\/support.aleks.com\">ALEKS<\/a><\/p>\n<p style=\"padding-left: 30px\">Website: <a href=\"http:\/\/support.aleks.com\/assess_placement\">http:\/\/support.aleks.com\/assess_placement<\/a><\/p>\n<p>If you need to consult with an adviser prior to New Student Orientation, send an email with your initial question to <a href=\"mailto:advising@wou.edu\">advising@wou.edu<\/a>.<\/p>\n<p>If you have questions about mathematics during the academic year and are at the WOU campus, you may use the free drop-in mathematics tutoring at the WOU <a href=\"https:\/\/wou.edu\/mathcenter\">Math Center<\/a>.<\/p>\n<h3>FAQs<\/h3>\n<p><strong>Question<\/strong>: I have a time out error due to inactivity, but I&#8217;m still within 24 hours of when I started the test<\/p>\n<p><strong>Answer<\/strong>: To solve this issue, close your browser and re-log in to the WOU Portal and into ALEKS.<br \/>\nIf this does not work, try clearing your browser cache and then re-log in.<br \/>\nIf this does not work, try a different browser (e.g., Chrome instead of Explorer).<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HELP If you encounter an issue when entering WOU Portal, contact the WOU Computing Services help desk. Hours (Pacific Time): Monday \u2013 Friday, 8:00 am \u2013 5:00 pm Voice: (503) 838-8925 | E-mail: ucshelpdesk@wou.edu If you encounter a technical issue within ALEKS, contact ALEKS Higher Education Customer Support: Hours (Eastern Time):\u00a0 Sunday, 4:00 pm to [&hellip;]<\/p>\n","protected":false},"author":417,"featured_media":0,"parent":1958,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_lmt_disableupdate":"","_lmt_disable":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-1975","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/pages\/1975","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/users\/417"}],"replies":[{"embeddable":true,"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/comments?post=1975"}],"version-history":[{"count":0,"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/pages\/1975\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/pages\/1958"}],"wp:attachment":[{"href":"https:\/\/wou.edu\/math\/wp-json\/wp\/v2\/media?parent=1975"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}